As the founder of Pick’n Pay Raymond Ackerman turns 90, he reflects on his life. Ackerman spent most of his time building a retailer that promises to build communities and care for people. The brand is a household name in South Africa and at its core lies respect for all people. This, says Ackerman, is the key to the future of the country. As he writes about his journeys in life and business, Ackerman reminds South Africans that the future will always hold something better, something worth fighting for. As long as people care for one another and focus on positivity, the country has a bright future. – Melani Nathan
A message to South Africans on my 90th birthday
By Raymond Ackerman
To be turning 90 seems unreal. It’s a very long time, and if I think back on the many ups and downs, the difficulties we’ve been through as a nation, it’s quite amazing to be writing this at all.
The past year has been brutal. So many families have been bereaved, so many breadwinners have lost their jobs, and so many businesses have gone under. At times, the situation has seemed hopeless.
Yet we are still standing, and the way in which people have got on with life in the most trying circumstances, and cared for one another along the way, is a source of great hope for the future.
It’s true we have enormous difficulties, like most countries, and some particular South African challenges. We will always have difficulties, but I believe very strongly that we have a sound country.
I think back to 1960 when many people were leaving South Africa, and my family and I chose to stay because we believed there was a great opportunity to work for the end of apartheid and to build a business in a new dispensation.
The foundation of that business and the key to its success was the principle of consumer sovereignty – an idea I had learned at university and which was reinforced during a stay in the United States.
This is the recognition that the aim of business is not simply to maximise profit, as so many business leaders believe, but rather to respect and be a part of the community.
Respect for everyone has been at the core of Pick n Pay’s success and I believe it remains the key to our future as a country.
My advice to anyone starting out in the retail business is to understand that, to be successful in retail, you’ve got to really care about your community, care about your society, and care about your people, and thereby achieve your objective of being a successful retailer.
It doesn’t happen the other way around.
The role of business, perhaps now more than ever, is to give back and to do good, not only by keeping prices down and fighting with suppliers to keep prices low but to help make changes in the country that affect people.
In short, doing good is good business. If we rebuild our economy on this basis, our future will be secure. The other important thing is to be positive. I have a lot of faith in the future, and I’m not just saying that. Recently, I spoke in a meeting and I was talking about us being very positive about the next 60 years.
They thought I was mad. They thought, well, he’s getting old and we don’t quite understand what he’s saying. But if I was not 90, I’d be planning very strongly for where Pick n Pay should be over the next 60 years.
Yes, there are problems, there always will be, but actually what I miss most in retirement is tackling problems. We’ve always had to build Pick n Pay by trying to be positive, interpreting trends and having a vision for the future. It was never good enough to continue doing as we had always done – we had to inject new ideas into the business to keep it fresh.
These are the qualities that I think will carry us through the tough times we’re experiencing now. We should never forget that, as hard as things may be today, they were infinitely worse not too long ago.
Just as many people today feel things can only get worse, there was a pervasive sense of despair in those years. We were a country at war with itself and the economy was on a downward spiral.
And then, as if by a miracle, Nelson Mandela was released and democracy arrived. Everything that so many had dreamed of suddenly came true. We are in a much better place today.
I’m extremely proud of the way Pick n Pay and our consumers responded to the Covid crisis, through the Feed the Nation programme, which helped to feed 20 million people in this difficult time.
It was a reminder of the principles on which Pick n Pay was founded, of caring for the community, and the most exciting thing for me is that this principle has not only stood the test of time, but it has been successful. Without it, Pick n Pay would not be the business it is today.
In South Africa, we have a sound future. You all have the strength and ability to make it a great one.